0
If you wish to return or exchange an item purchased through our online store, you can do so within the maximum return or exchange period * that is 30 days from the date of purchase. And you can make the return:
1.- Physically in store (FREE)
You can contact any of our stores in mainland Spain and the Balearic Islands. We cannot accept exchanges or refunds of items bought from the PUNT ROMA Outlet in our physical stores. Outlet items bought from Punt Roma Online can only be returned through Punt Roma Online.
For any exchange or return, the delivery note that was sent to you along with your order must be presented. Items must be in perfect condition, with their product labels intact, just as they were when they were sent to you.
Once the return request has been accepted, Punt Roma Online will refund the amount to the same card with which the purchase was made. This step will be performed within a period of 2-3 working days, although it can vary depending on the speed of the bank. If you do not wish to refund the amount to the card used at the time of purchase, we offer to issue you with a credit note for the shop, for the purchase amount and with no expiration date.
When returning one or more product(s) from an order where a promotion has been applied, this will be cancelled automatically or the return amount discounted if, with the return of the item/s, in our Stores or at puntroma.com, the original purchase order fails to meet the necessary requirements for that particular promotion to have applied.
2.- Punt Roma Online
If you are registered, to make a return Online you must select the order by logging into 'My account' or, if not registered, through the 'Exchanges and returns' section where you will need to enter the order information. Returned through Punt Roma Online is 3,50 euros.
To request a return of your package, you must indicate the items to be returned and your reasons for doing so along with the address from where you want the package collected. When the collection has been requested, our partner transport company will be collected.
It is essential that the package with items to be returned meets the following requirements:
- Items to be returned must be in perfect condition, with their product label, and in the condition you received them.
- You must include the delivery note relating to the same order, highlighting the products to be returned, and also indicating the reasons for the return. If you have lost the delivery note you can print it again by logging into My Account or by contacting the Punt Roma Customer Services department.
- Packaged items must be returned in the original packaging, including the delivery note and with the package securely closed. Punt Roma is not responsible for the package or its contents if it is not in optimum condition for delivery. The transport company is free not to accept the package if it is considered that the package doesn't meet the requirements to ensure the delivery.
- Once we receive your package, we will verify the status of the returned items and will process the return of those items that meet the specified requirements.
- Punt Roma does not accept returns by post, unpaid, or cash-on-delivery shipments or any additional expense arising from such processes.
Once the return request is accepted, Punt Roma Online will pay the amount of the refund on the same card as the purchase. This will take place within an estimated period of 2 to 3 business days, although it can vary depending on the speed of the bank.
A change in size of the same item and color can be ordered when requesting the return. This change of size will only be accepted if after the reception of the return there is available stock of the requested new size. This new item will be sent to the address of the original purchase order requested by the client, without any additional transportation cost.
When returning one or more product(s) from an order where a promotion has been applied, this will be cancelled automatically or the return amount discounted if, with the return of the item/s, in our Stores or at puntroma.com, the original purchase order fails to meet the necessary requirements for that particular promotion to have applied.
*Any item can be exchanged and refunded provided the exchange or refund is made in the same country in which the garment was purchased and that the same product line as the item is available.
* The exchanges of design or colour will only be accepted in our physical Punt Roma stores in Mainland Spain and the Balearic Islands. Exchanges cannot be made through Punt Roma Online.